Sugar Land-area CVS pharmacy gives woman wrong prescription — twice
http://abc13.com/news/local-pharmacy-gives-woman-wrong-prescription—-twice/1125404/
A Fort Bend County woman says she was given the wrong medication by a pharmacy, not once, but twice.
Wendy Flory says she picked up a prescription from the CVS pharmacy located on Crabb River Road near Sugar Land about two weeks ago. It was supposed to be a small pill used to treat her ongoing thyroid condition.
“Immediately, even before I opened the bottle I noticed that something was off. I was like, ‘Whoa, this is NOT the same pill,'” said Flory.
Instead she says she found a larger yellow pill with the letters “TVA19” on them. Searching the Internet she found the lettering generally indicates that the pills would be progesterone.
“Someone could be harmed from this type of error,” said Flory.
Several months ago she says she similarly noticed that the medication she received was something other than was prescribed. When she told officials at the CVS she says they apologized and offered her a $25 gift card.
This time she complained not just to the local store, but also to CVS corporate and the Texas State Board of Pharmacy.
A spokesperson for CVS says they are “actively looking into” this case. So far the company has had no further response.
A search of the state pharmacy board website produced record of a 2010 Agreed Board Order in which the pharmacy was fined $3,000 for allowing a pharmacy technician to work with an expired license. The pharmacy was also required to develop and implement policies to ensure all employees are properly licensed.
Flory says she posted details about her case on her neighborhood’s Facebook page. Since that posting she says at least 13 others have indicated they too have received either the wrong medication or a dosage that was not prescribed.
She hopes her case will serve as a reminder to others that you should always look closely at the medication you receive and make sure you have the correct prescription before you take it.
A CVS spokesperson would say only, “We sincerely apologize to ms. Flory. Our district pharmacy supervisor followed up with her as soon as we learned about this incident. The health and safety of our customers is our number one priority and we have comprehensive policies and procedures in place to ensure prescription safety.” that spokesperson calls prescription errors are rare occurrence.”
If you’d like to check out whether your pharmacy or pharmacist has faced disciplinary action, you can visit http://www.pharmacy.texas.gov.
Filed under: General Problems
Taking a bathroom break affects patient care!
http://www.mprnews.org/story/2015/12/16/pharmacy-staff-breaks
Meeting the metrics is worshipped above all else. We are required to check prescriptions on one window and simultaneously make phone calls on the other. Accuracy could not possibly be compromised, right?
There are many stores that that have multiple errors daily…some of the gift cards issued are way larger here in California…change needs to take place!!!!
Hey Steve How about links for checking pharmists in other statess??? It could save lives for your readers…
http://www.nabp.net/boards-of-pharmacy Here is a link to all the BOP’s … HOWEVER… only 17 states requires pharmacist to report SERIOUS med errors to the BOP and it is the permit holder who makes the decision if the med error is serious enough to be reported. There are few serious med errors that go to trial.. they are settled with $$$ and confidentially agreement and buried in the corporate archives.