Kroger cuts checkout time to win shoppers

From the article:

Cincinnati-based Kroger is touting a new number it says is winning shoppers and adding to the grocer’s bottom line: A wait of just 26 seconds to start in the checkout lane, down from 4 minutes a few years ago.

By year’s end, the nation’s largest grocer expects to complete the installation of overhead infrared sensors that count customers in all 2,424 supermarkets operated by Kroger. In the past few years, the retailer has quietly widened the use of technology to analyze most popular shopping times to better staff cash registers.

Wouldn’t it be nice if they up staffed pharmacy to anticipate “most popular shopping times” ?

One Response

  1. Appropriate staffing? What color is the sky on your planet?

    Normally it is “blue” … as in depressing !

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