Another RARE medication misfill at CVS

6 Responses

1. 

   bcmigal, on November 17, 2014 at 4:02 am said:

   It is true that one can scan the bar code on the label and on the bottle in 15 seconds. If you don’t look at it!!!!! There is a reason it is called the “verification” queue. Perhaps we can beat the “one error every 8 minutes” that occurs in pediatrics and make it all inclusive.

   Here is what has happened in our dept in the last month:
   At least 3 prescriptions were given to the wrong pts. Two were returned because the patients actually read the labels. One drug was taken for 2 weeks until the error was discovered.
   A recalled drug was isolated but returned to the shelf twice and most certainly dispensed.
   A box of flu vaccine was mistakenly put in the freezer (yes, it froze) but someone put in back in the refrigerator. It was most surely injected into at least 8 people.
   VIS are never given (too busy and who reads them anyway?) and we are not allowed to say that a flu shot will take longer than 15 minutes.

   There is no end to this madness.

   Reply
2. 

   Queen of Hearts, on November 16, 2014 at 9:56 pm said:

   I have proof that a pharmacy supervisor stated that 10-15 seconds is all that is needed to verify a script and this same supervisor decided to jump in and show how it is done. Not funny, but a few days later one that he verified was brought back with error. He was only on the bench for 10 minutes!!

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3. 

   bcmigal, on November 16, 2014 at 4:27 pm said:

   PS their pants should be on fire. Meeting the metrics are the Number 1 priority.

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4. 

   bcmigal, on November 16, 2014 at 4:24 pm said:

   Customers have come to expect “speed=service”. Tell someone it will take 15 minutes and they look at you as though you have lost your mind. I recently looked at our dispensing times. Over 50 rxs were typed from 4:30-5:30p. I want to meet that pharmacist who can accurately verify a prescription in 1.2 minutes while answering the phones, doing flu shots, running to the register, and giving directions to the restroom. Send him/her over to us!

   Reply
5. 

   boilerrph, on November 15, 2014 at 9:54 pm said:

   The corporate responses by CVS and Wags and othe big box stores on errors is nothing but BS…if they TRULY cared, they get rid of the slave working conditions that led to the errors in the first place

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6. 

   Old tech of the west, on November 15, 2014 at 1:15 am said:

   More of these “rare” errors are going to occur if they don’t ease up on the hurry up and fill while you are doing everything else attitude. Why should patients health be treated as carelessly as a fast food drive thru line?
   Fill prescriptions, call patients, answer phones do vaccines. All with a 15 minute wait time?????

   Reply