Now that I just spent my LAST DAY working as a community pharmacist I feel like I can get some things off my chest.
You should probably be nicer to your pharmacy.
I know this doesn’t include everyone. I know there are nice, polite, patient, understanding people in this world but I also know that when you’re sick, tired, exhausted, and ready to go home…..sometimes it’s a lot harder to be kind but you should try anyways.
I spent four years studying biology, followed by another four years studying medicine. I studied what the medicine was made of, how it’s absorbed, how it’s broken down, how it’s excreted. I know what it will do to you, what it will do when taken with other meds, what happens when you abruptly stop it, what happens when you never stop it, you name it, I studied it and believe it or not, as a pharmacist, I am on your side.
When you told me today you quit taking your antidepressant because it made you feel funny when you forgot to take it and you have gained 10 pounds, I wrote down the name of one that you can get by skipping a couple days with (it has a half life of about 3 days- fun stuff) that may also lead to some weight loss. Hopefully your doctor can get you a script for that.
When you dropped off your script for Mobic 10 mg… I called the dr and asked if I could change it to something that actually existed…it took a second but we got you covered.
When the urgent care np called in a script for your 6 year old last night that ended up exceeding adult dosages because they used weight based dosing and didn’t bother to check the max limits…I called and changed it because I did check them and I can’t imagine the diarrhea your kiddo would have gotten. My tech told you it would be 10-15 minutes. That’s before we knew it was written incorrectly.
The titration pack your doctor called in for your anti-epileptic wasn’t ready on time. I know. It was $250. We got it changed to the old school pills and included an instruction sheet on how to take it. You ended up paying $5 but it took me a minute to make that happen.
When your doctor sent a script over for a blood thinner that was twice the normal dose, I called to make sure it was on purpose. It wasn’t. No biggie, I fixed it for you.
Medication errors are the third leading cause of death in the United States (following heart disease and cancer, in case you were wondering). Pharmacists in your community pharmacy are trying to make sure an error doesn’t happen to you. When they say it will take 45 minutes to fill your script, give them the courtesy you gave to the guy who just took your pizza order (I am
assuming you don’t ask “why so long” when they give you a time)….say thank you, be patient and remember the pharmacy is on your side. We do a lot more than apply stickers with your name on them. We care and we are doing our best and we are going as fast as we can. If you know your pharmacy is great, let them know too because by the end of a twelve hour shift, they almost never feel that way.
(Also, if you’re still reading this, for the love of god, give the pharmacy your new insurance card.)
Many times pharmacists do things that the pt never has a clue about what is going on… Can’t count how many times that I would tell the pt that there was something that was not clear on the prescription(s). What was more often the case was that your prescriber wrote for something that was contraindicated with existing medications, you were allergic to, the dose was too high or too low… dozen different things that were “just not right”.
I would take the “hit” for being “too slow” to get the prescription filled rather than tell the pt that their prescriber make a serious error that could have caused the pt anything from an unnecessary inconvenient side effect… to something more critical or even fatal..
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