Where does your responsibility begin/end ?

http://www.starhq.com/82453/

From the article

Jolyn Cullum filed the case after she was injured when a car driven by another Wal-Mart customer backed into her vehicle.

The lawsuit alleges that the other shopper, Jan McCool, had been denied service at the Wal-Mart pharmacy because employees believed she was intoxicated. But they did not call police or otherwise prevent her from driving.

Where do you draw the line between being intrusive and being conscientious in how others act or potential for them causing harm.

 

3 Responses

  1. I agree with boilerrph87. There is very little that a pharmacist can do in this type situation. By the time you call the police and they arrive, the person will likely be gone.

  2. I’m sure the employees were following the company protocols which are not to do anything to get involved. How many stories do we see where employee takes it upon himself to ‘do something’ and ends up losing his job and blackballed because he violated ‘company protocols’. Besides I dont have the authority to detain anyone. And what’s that saying…’When seconds count he police are only minutes away’ She’d be gone before they got there. Most Loss prevention I’m familiar with wouldnt have done anything because she didnt steal and wasnt causing a scene. There has to be more to this story. I dont see where the pharmacy had the authority to detain her, they arent the police. What’s to say she didnt have a physical medical Issue that made her appear that way or was In the early stages of a medical Issue and was lucid enough to refuse any assistance. Wally World will settle and non disclosures signed before it hits the jury.

  3. It’s one’s responsibility to take action beyond denial of service, I think. Our loss prevention/security is pretty good and usually if I call them, they will take some action even if it’s just to follow them out.

    Or tell the store manager what happened and you’re worried about our other customers etc. then document it.

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