Just a guess.. this pt is REALLY PISSED !

davidgoliathI didn’t tell you all what happened, AGAIN, at Walgreens yesterday.
It’s gonna blow your damn minds!!

So, I get my meds every 2 weeks, exactly 15 days at a time.
It was day 15 yesterday, so I went to my regular Walgreens home store, and the pharmacy manager was there, and he told me that he didn’t get them in, he’s been trying for 3 weeks, and hasn’t gotten them.
But, he again, told me to go to the dreaded Bee Ridge and Beneva store.
I say dreaded because of the consistent treatment I get at that store. I posted just a few weeks ago, what happened to me and an old man as well.
I HATE this store. BUt, I was TOLD to go there, that they had them.
So I go, almost crying on the way there, I go in, I’m nice, I hand the girl my scripts and ID, and she starts typing in the computer and says she has to see if they have them by talking to the pharmacist whose name is xxxxx (Not completely sure of the last name spelling because he REFUSED to show me his badge).
xxxx says to me that he “doesn’t feel comfortable” filling one of the scripts, and because they have to be filled together, I’m not getting my meds.
I remind xxxx of the ADA and Civil Rights laws, that he’s violating my civil rights under these 2 laws, and xxx proceeds to throw THE BIGGEST TEMPER TANTRUM I’ve seen since Sebastian was 5.
He started yelling and screaming at me, slamming his hands on the counter, and when I say screaming, I mean screaming, yelling so loud, that I’m sure people in the front of the store heard him.
I remained calm, but raised my voice in return, and reminded xxxx of the laws again, and told him that because of what he’s doing, I can report him to the board of pharmacy and medical licensing board as well, and he can lose his pharmacist license over this and his outrageous behavior.
xxxx then informs me that he’s been threatened with the Supreme Court before, and he’s not afraid of ME. He made the me very loud and clear which is why I cap’d it.
I told xxxx that when I go home, that I would be filing multiple complaints to Walgreens corporate, the ADA at the justice department, the BOP and medical licensing boards, and also with my insurance company, UnitedHealthcare. The reason for filing a complaint with my insurance is because Walgreens has a contract with the insurance providers. Under that contract, they are OBLIGATED to fill valid, on-time prescriptions for medications that my insurance covers.
He said “Go right ahead and file your complaints, and I’ll ban you from ALL Walgreens for the next 3 months! I have that power! I have the authority to do that!”
So I calmly said to xxxxx, “Then do it. Right now. Do it. I’m sick and tired of this store playing with my life, so do it, ban me, please, it will just make my complaints all that much stronger.”
xxxx then got on the phone and asked for a manager to come to the pharmacy. He basically had had it with me, and wanted a manager to throw me out of the store.
The assistant manager comes, and tells me she can’t force him to fill them, but come back at 3 pm when xxxxx, the pharmacy manger is on duty, and she can over-ride xxxxx’s “notes”, if she chooses.
I thank her very much for her time and information, and I leave planning to go back at 3pm.

I got home around noon and immediately started filing my complaints.
The ADA makes it SO easy to do, they say right on their website that you can fill out forms and mail or fax them back, but the quickest way is to email them.
The ADA’s complaint email address is at the US department of justice.
Hahahah! I love that!
So I file all my complaints, call my insurance company and file a “quality of care” complaint because being denied my medications means that I will be in excessive pain, and because I’m being denied my pain meds, that my body will start to go into withdrawals.
There’s no easy way to say that to anyone. I take and have been taking, heavy duty narcotic pain meds since early 2000.
My body is used to them, and sadly, my body is yes, addicted to them.
I take my meds as prescribed, I don’t “get high”, they don’t ever, nor have they ever, gotten me “high”, but when your body is denied them, your body goes into the worst, ugliest withdrawals.
I’m not going to describe for you what that all means, look it up, or if you’re super curious, message me and I’ll tell you, but you will be horrified, and sorry, grossed out.
It’s a truly ugly thing that happens.

My insurance company rep that I spoke to couldn’t believe it, so she asked me for their address and phone number and she called them herself.
xxxx gave her the same exact line.
“I don’t feel comfortable filling them, and by law, that’s all I have to say, end of story”.
The rep couldn’t believe what she was hearing.
Here she is, the insurance company that they are contracted and obligated with, calling on their member’s behalf, and the pharmacist,xxxx, still stuck to his bullshit line.
I say bullshit because the only LEGAL AND VALID EXCUSES that a pharmacist can give ANYONE, is that A) this medication will interact badly with other meds that you take, and B) because some of the ingredients we know you’re allergic to, so this med may cause an allergic reaction.
That’s it, those are the ONLY 2 valid and legal excuses they can give.
Simply saying, “I don’t feel comfortable”, is against the ADA and Civil Rights laws, and against their contracts with ALL insurance providers.
So I file my final complaint with my insurance company and then wait until 3pm and hope that xxxxx will take mercy on me and fill my scripts.

**Mind blowing part here**
We had some friends friends over yesterday, their car was being worked on here, and they came up with the idea to not only go in the store with me, but FILM IT.
So I said sure, because nobody will believe what happens to me at this Walgreens, it’s crazy, makes me feel like I’m going crazy.
So around 3:15pm we leave, that gave xxxxx the pharmacy manager time to get there and go through all her official emails which probably did include my complaint.
This complaint makes about the 23rd complaint I’ve made against this store in the last year, 14 of which are in the last 6 months alone.
We go in, my friend Nick is by my side to help me do the talking should they deny me again, and his girlfriend Katrina was standing there with her iphone filming the whole thing.
I hand my scripts to the pharmacy tech xxxxx, she types my name and id into the computer, and then goes to ask if they have them in stock.
xxxx IS STILL THERE. HE SEES THE SCRIPTS WITH MY NAME ON THEM AND OUTRIGHT TELLS xxxxx TO LIE TO ME AND SAY THEY DON’T HAVE ANY.
xxxxx comes back and says that, they don’t have any in stock.
Nick asks her so nicely and politely, and sweetly, “Is there another store we can go to? My friend needs her medication. This is a medical health crisis. Without these medications, my friend will end up in the ER by tomorrow morning, if not sooner, please helps us.”
She says to him, “Let me check with the other pharmacist” and goes off to ask xxxxx.
xxxxx brings them back over to xxxxx’s counter and says, “We have them fill them”.
!!!!!!!!!
xxxxx then tells us that it will be about an hour. Nick says thank you so very much, he even says thank you to xxxxx, and we leave.
At this point in the day, I was in serious pain, so bad, I had to walk with my cane for stability. I HATE using my cane, but I could barely stand up anymore, so I used my cane to walk into and out of that store, and even used it to get around my house until it was time to go back, and I had to use it then as well.

WE GOT THE WHOLE THING ON VIDEO!!!!!!!!
We got xxxxx telling xxxxx to LIE to me and say they didn’t have them in stock.
We got xxxxx saying we have them, fill them.
WE GOT THIS WHOLE THING ON VIDEO.
I now have the proof that I’ve been lacking for so long against Walgreens and their treatment of me.
Their blatant discrimination and outright lying to me, constantly.

A supervisor did call me yesterday and wanted to talk, but funny, Walgreens had a system wide failure with their phone system, and you couldn’t get through.
I tried to call him back at the store he was at yesterday for almost 7 and a half hours, so many attempts, I killed the battery on my phone.
I called that store this morning, and one of my all time fave pharmacists from their company, xxxxx, answered, I told her that xxxxx had called me yesterday, but I couldn’t get through because of their phone system. She apologized for the phone issues, but surprisingly, xxxxx was at that store again today.
So I told xxxxx my whole story of happened with xxxx, his behavior, mine, the whole shebang!
xxxxx was angry that xxxxx had threatened me with a 3 month ban, he said that “floater pharmacists”, do NOT have that kind of power or authority, and was just basically overall disgusted by what happened with xxxx.
Then I told him what happened at 3pm, and that we have it on video.
And then I told him that I’ve completely had it with this store’s consistent discrimination and treatment of me, and now that I have PROOF on video, I’m willing to go all the way with it, and I told him that my friend who went with me knows of an excellent malpractice attorney, and we will be calling him within the next 24 hours.
xxxxx said to me, “I’m going to call that stores PIC (pharmacist in charge), as well as the entire company’s pharmacy supervisor right now and someone will be calling you back ASAP”.
I said “Good, I hope to hear from someone, because I’m sick of this crap, I’ve had it, I’m over it, and now that I have video proof of what they do to me, I’m going all the way against Walgreens. That store, those pharmacists, and Walgreens as a whole, for telling me yesterday, that “they will stand behind every action of their pharmacists”.
Does that include the outrageous temper tantrum xxx had which is on their store’s video monitoring system?
Oh, I hope so. I hope that they watch xxxxx’s actions yesterday, and I can only HOPE that their monitoring system also captures sound, because xxxxx’s physical gestures, sure are pretty awesome as far as temper tantrums go, but it’s all the things that he said to me that make it even better.
And then what happened at 3pm, I hope that’s on there too. xxxxx telling xxxxx to LIE to me and say they don’t have them, and then xxxxx saying “we have them, fill them”.
I hope that everything is on their system.
I have my video proof, they need to seriously look and listen to theirs, the fit he threw, the things that he said, his refusal to give me his name and I asked for his name like this, “Please either tell me your name, or show me your badge”.
I had to ask him that no less than 7-8 times, and then he finally SCREAMED his name at me, xxxxx
I’m sure a lot of people thought that maybe my posts talking about what happens at Walgreens were overblown, or exaggerated, well, now I have video proof.
I can’t post the video though, I’m sorry. It has to be shown to my new attorney first, and then he may put a gag order on it and tell me that I can’t show it to anyone because it’s now crucial evidence in our case against Walgreens.

I was so hoping the day would come when I could catch them doing this to me, and many, many thanks to Nick and Katrina for actually helping me get not only the proof I needed, but getting my medications.
If Nick hadn’t been there and been the one to talk, I probably wouldn’t have gotten them again. I probably would have been told repeatedly, that they didn’t have them in stock.
Nick just knows how to talk to people, and he really did that so well yesterday. He even told me that if we didn’t get them, that he’d be the one to take me to the ER, and he’d stay with me.
He of course, did say that while we were standing there waiting for xxxxx to talk to xxxxx.
Nick just knows what to do, period. And I’m just so glad that I had him on my side yesterday or it would have been another time going without my meds and ending up in the hospital.

But, I have proof now bitches!!! Hahahahahahahaha!
Screw you Walgreens!
I got you on video blatantly discriminating and lying to me!
Eat it!!!

11 Responses

  1. I’m working on getting my attorney to take this on for all of us, class action.
    I told him THOUSANDS OF FLORIDIANS ARE BEING TREATED THIS WAY, AND WHEN HE SAW THE VIDEO i HAD, HIS JAW NEARLY HIT THE FLOOR.

  2. I can tell you some stories of how they have treated us. Anyone have an attorney that is willing to handle this?

  3. Sad thing about Walgreens and CVS, etc. You can no longer get a three day supply incase of emergency like my doctor used to tell me to do. Now if you dare try to refill early, (meaning the allowable time by the INSURANCE company, or what if you have to go away during refill period????), you are SOL!! If you are on pain meds, you are OWNED, and you have to bow down to any and every person, doctor included just to get a refill. Your life is no longer your own, free to travel or have an emergency, because that is the date that your doctor says you must come in to “pay” for that precious script, or fill it. Hard to live as drug addict, don’t you think??? And what about months with 31 days??? What about not getting a doctors appt before those precious 30 days are up??? What happens when your doctor has to cancel your appointment? That has happened to me many, many times!! What if you were sick, had no ride, emergency with a family member, etc??? We no longer have the same rights under the constitution as others, who are not in pain!

  4. Hi I’m so glad to hear that others are over the abuse from walgreens I am also going forward with a lawsuit against them for discriminating against me also for practicing medicine without a licence I live in florida and the only pain meds you can get now is lortab but oops sorry were all sold out id like to talk with you more thanks Annie

  5. Unfortunately not uncommon. Another big retail pharmacy has the same practice ( which changes depending on the location you go to ) RX’s ( narcotics , controls ) are filled either at the pharmacists descretion, if the pharmacist questions the validity and can’t verify with the Dr. , if they have the medication in stock, how many days since the same medication was filled ( some stores have a 2 day early policy , some a 3 day policy or only on the exact day due, not when your RX coverage allows it to be filled) the date written or if expired ( the last two are by law ). Also, in MA, if you have one of the state sponsored health coverage they require some to only fill at one pharmacy and that pharmacy is the same location (unless an exception is approved. Ex. Don’t have in stock or enough to fill entire prescription).

    Unfortunately, I have witnessed favoritism for certain customers and also being judgemental of others. I understand your frustration and wish you luck ( in your favor)

  6. Im having similar problems. I called everyone and never received a cal back but when my fiancee went with me they filled it. A few weeks later when I had to get my other script filled its funny that no call had to be made to my doctor which was always the case and then I was questioned by the pharmacy mgr why I reported them to corporate because they made me feel like a criminal. Aaa hellooo because you did !!! So now he wants to tell me he got his ass chewed. Well I hope so !!!

  7. GOOD FOR YOU! And if your attorney has the balls to make it a class action, tell him we’ve got bunches of people in Florida to back you up!

  8. Are you on FB? Friend me! Walgreens suck! I just stopped a guy in my dr’s office and told him, NEVER go to CVS or Walgreens!

  9. Thank you very much!
    yes, the poster is me. I told Steve he could copy and post it tto his site, no problem.
    And if the attorney doesn’t gag order the video, I told Steve he will have the exclusive first rights to post it on his site.

    But yes! All of you legit chronic pain patients! Start recording, either video or just audio, start recording the treatment you get at Walgreens!!
    The more of us who do this, the more of us who fight back against their discrimination and lies, the better off we’ll all be.

    I’m taking this fight all the way, as far and as high as I can get it in the state of Florida.
    I’m so done with their bullshit. It’s over for them, as far as I’m concerned. I got them on video doing this shit to me. I finally got the proof.

    • THANK YOU I HAVE BEEN TREATED VERY BADLY BY WALGREENS. IM TAKING YOUR ADVICE AND VIDEO THIS UNACCEPTABLE BEHAVIOR. I ALSO CARRY MY information on how to file a complaint Thank you for the support of people who speak up when a wrong is committed remember all evil needs to succeed is for good people to remain silent that (I believe )applies to all of us in all different situations. Speak up for our rights and for other wrongfully hurt human beings

  10. OH.. I LOVE IT!! The day is coming!! that Walgreens will have to PAY for their LIES!! Congrats to you poster!! I am very proud of you! Now… If we can more legitimate pain patients to do this? WE will beat their a$$es!! Please.. all pain patients? Get all the information you need and get the Video too!
    SUE.. SUE .. Sue them!!

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