This commercial is suppose to give you the warm fuzzies about dealing with Progressive Insurance. At least on one incident… this proved to be 180 degrees from the truth.
Our only daughter/child is a divorced single Mom that lives about 550 miles from us.. This past summer my wife flew down to visit her and our only grand kid and she came back and said that the ’99 Jetta TDI that she had.. had a litany of issues.. alarm kept going off. couldn’t get the trunk open and the door locks didn’t work and one of the front fenders fell off while she was down there.
Remember she is our only child and has our only grand kid.. so I called her up and said.. “..what do you need.. would you like a new car”.. It was the end of the model year.. so after she picked out a couple of models and I did some research… and she decided on a Toyota Rav 4.. She was one happy camper..
That is until less than one month later and some 800 miles ..someone rear-ended her.. some 5500 damage to a 25000 vehicle.
Here is where it gets interesting… the person that hit her.. had State Farm Insurance.. that will be another long post… but State Farm did reach out to our daughter.. the next day… and got her a rental car and worked on getting her car repaired.. This accident basically caused the car to depreciate to that of a 5 y/o car. Who wants to buy a car used car that has been wrecked .. without a substantial discount?
Given the circumstances.. I thought that State Farm should have gotten her a new car.. so I suggested to my daughter that she reach out to Progressive.. she had collision on her car with Progressive and according to my independent insurance agent here… told me that Progressive should have taken up the battle of dealing with State Farm…
What did Progessive do/say.. when my daughter contacted them? … they told our daughter … that since State Farm had reached out to her and contacted her before she had contacted Progressive.. they were not getting involved.. so much for “you will never have to do it without me ..” Technically, Progressive could have got my daughter a new car and went after State Farm for the costs. After all the car had only 800 miles on it and she had owned is < 30 days.
Sure makes good advertising copy.. too bad that not everyone within the company got that memo.. appears that promises are a lot easier to make than to keep. That is if they ever intended to keep them in the first place.
Filed under: General Problems
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